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How long will it take?

This depends on how many different customisable products you order, however, we aim for the whole process not to take longer than 5 weeks. One of the key variables is the time it can take to get your personalised proof/s approved by yourself. To be general we say we will design your oder within 7 days. We then allow a further 7 days to get approval and then we allow 3 weeks for printing. In most cases orders are completed in a much quicker timeframe but it depends how busy we are. We will inform you at the outset what the expected completion time will be.

What can be personalised?

All wording can be personalised and the colours that can be changed will be indicated in the product description.

Will I get to check the item before printing?

We will not send anything to printing without getting prior approval from yourself, via email, to say that you are happy with the design. You will have 3 opportunities to make changes free of charge.

Can I request a sample?

Yes. There is an option to do this on the product order page. Just select the “Sample” option and enter a quantity of 1. Any personalisation details you may provide will be ignored. We will send out an example from our stock, it will not be personalised. This is really so you can get an idea of our print quality and card stock.

What quality of card do you use?

We use high quality recycled card which has a thickness varying from 270 to 300gsm, depending on the colour of the card. The envelopes and insert paper weight varies between 90-100gsm, depending on the colour. The recycled content is 100% for all colours except Ivory, which is 75% recycled.

What happens if I need to increase the number of invites I need?

Just place a new order for the invite for the additional number, in the personalisation details fields put the existing order number so we can refer to that and we will take it from there.

Can I cancel my order?

Of course if the order is not in anyway personalised. If  the product has been amended with your personal details then this depends on what stage of the process we are in. If no design work has been done we can offer a full refund, if some design work has been completed we will charge £20 for the design work and refund the remaining amount paid by yourself. Once the order is in the printing stage the order cannot be cancelled.

When should we send out our wedding invitations?

Traditionally, invitations go out six to eight weeks before the wedding — that gives guests plenty of time to clear their schedules and make travel arrangements if they don’t live in town. If it’s a destination wedding, give guests more time and send them out three months ahead of time. Most couples also send out save-the-date cards. They go out generally six to eight months before the wedding.

When should we make the deadline for RSVPs?

Make your RSVP date two to three weeks before your wedding date — this will allow enough time for you to get a final head count to the caterer (one week before) and to finalize your seating chart. If some guests still haven’t responded by your deadline, give them a quick call and ask for their RSVPs (still via mail) so you have all their information.

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